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Kirely

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Posts posted by Kirely

  1. Difficulties with an Order.

    On the 18 June I placed an order with a well know dealer for a 4090 Universal Hobbies Massey Ferguson 3 ton tonne Trailer and paid via Paypal.

    I got a reply “We have received your order. We'll send a confirmation after your items ship.”

    By the beginning of July I had not received any confirmation so I sent an email via the Dealers Site but got no reply. I sent other emails and phoned a number of times never getting a reply.

    On the 10 July I got a refund from Paypal with no explanation.  In desperation I tried making contact via Messenger giving the details and saying I never received the item, my messages were not replied too and received notification yesterday from Paypal that you had refunded my payment. Can I get an explanation as to what has happened to my order please?

    I got a reply, the first contact from the Dealer since 18th June stating,

    “Hi yep was returned indelivered saying refused delivery.”

     I replied,

    I’m very disappointed to hear that. I did not receive a “confirmation after your items ship” and no note was left saying a delivery was attempted. Can I re order again?

     The reply,

    We are very disappointed to see the model come back to us due to us paying the courier costs. I’m guessing there wouldn’t be a card left as the message clearly said “refused delivery by addressee” unless the address was wrong on your order

     My reply,

    I have had many previous deliveries from you, this item was not attempted to be delivered and NOT refused. Can you say what address you posted it too?

    The dealer confirmed my correct address but said,

    Hi not sure what you want me to say as the courier we use every day obviously has a problem with your address

     My reply,

    I've had five deliveries from you from 2018 without any issues. All I'm asking you can I re-order this trailer please?

     I did not get an answer and no answers to my further request to re-order so I gave up totally frustrated.

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