I de-hired a Honda strimmer this morning only to be told there was a harness missing. I know for certain there was no harness when I picked it up (though the plant shop argued "we never send out strimmers without harnesses"), but thought nothing of it as I have one at home. They were going to charge me £20 for a new one but luckily accepted my own strap as one of theirs. My own strimmer is kaput so I no longer need it, but I'm still a bit miffed especially as I've been going there for some years now and am scrupulously honest!