stevy123 Posted July 11, 2010 Share Posted July 11, 2010 Hi All, Just wondering if anyone else is having any problems with G & M Farm models posting items? I bought a white 6890 on the 25th of June and paid via paypal, so payment was instant. I sent a message on the 2nd of july wondering when i should recieve the model, got a message back on the 5th of july saying that i should recieve it that day. Item was not recieved, i then emailed them back on the 8th of july and as yet no word back. What would you class as a resonable time for an item to be posted? This is nearly 2 and a half weeks which i think is a bit long. Thanks Stephen Quote Link to comment Share on other sites More sharing options...
Udimore Posted July 11, 2010 Share Posted July 11, 2010 Very unusual for them Steve I can say from my own experiences that the postal system is not at its best at the moment I suggest you contact them as Layla or Graham are normally very helpful Quote Link to comment Share on other sites More sharing options...
mrol Posted July 12, 2010 Share Posted July 12, 2010 I'd phone them as emails sometimes can get missed but I'm sure they'll sort it out over the phone very quickly. Quote Link to comment Share on other sites More sharing options...
Lord Ferguson Posted July 12, 2010 Share Posted July 12, 2010 G & M are as sound as a pound Stephen... As above... give them a call mate - very helpful people... one of the hobbies most respected model traders Quote Link to comment Share on other sites More sharing options...
robbo Posted July 12, 2010 Share Posted July 12, 2010 Never had any trouble whatsoever with G & M, sent them an email last night and got a reply from Layla this morning. If you haven't had the model delivered then it will almost certainly be the postal system and not G & M Quote Link to comment Share on other sites More sharing options...
Tractorman810 Posted July 12, 2010 Share Posted July 12, 2010 i would agree with mike, never had an issue with g&m in all my dealings with them, always found them very very helpfull Quote Link to comment Share on other sites More sharing options...
fizzyjester Posted July 12, 2010 Share Posted July 12, 2010 Give them a ring, speak to them, they are human Transactions via computer can go aray!! I got my tractors within 18 hours, I would call that excellent customerr service Quote Link to comment Share on other sites More sharing options...
Mike R Posted July 12, 2010 Share Posted July 12, 2010 I have never had any problems with G and M or Karen and steve Farmmodels both are fast delivery. Although postage at home is poor with a delivery usually late afternoon Quote Link to comment Share on other sites More sharing options...
bd contracts Posted July 14, 2010 Share Posted July 14, 2010 no probs with them now. only problem they can t get the stuff quick enough. Quote Link to comment Share on other sites More sharing options...
mr softie Posted July 15, 2010 Share Posted July 15, 2010 have had several packages delivered from g and m recently, no problems whatsoever and usually within 24 hours of placing order Quote Link to comment Share on other sites More sharing options...
stevy123 Posted July 21, 2010 Author Share Posted July 21, 2010 Hi, Just to clear this thread up, had some problems with g&m with my model getting lost, a replacement one being sent out and the front wheel broken off and then got another 1 this morning, so problem sorted out. I can just say that layla has been very helpful and there customer support is very good and when the model did come it was here within 48 hrs. thanks for your replies Quote Link to comment Share on other sites More sharing options...
mr softie Posted July 21, 2010 Share Posted July 21, 2010 Hi, Just to clear this thread up, had some problems with g&m with my model getting lost, a replacement one being sent out and the front wheel broken off and then got another 1 this morning, so problem sorted out. I can just say that layla has been very helpful and there customer support is very good and when the model did come it was here within 48 hrs. thanks for your replies sounds like good old royal mail again, must say never had this problem from g and m but have experienced it from other mail order companies Quote Link to comment Share on other sites More sharing options...
James T Posted July 22, 2010 Share Posted July 22, 2010 A very reliable company. Only had a couple of small problems, both of them mail related, so technically outwith their control. Quote Link to comment Share on other sites More sharing options...
BC Posted July 27, 2010 Share Posted July 27, 2010 I have never had any problems with G&M. They are a long established company and Graham, Michelle and Layla are some of the best people you could ever deal with. In my book they are "Simply the Best" and I only by my new stuff from them ;) Quote Link to comment Share on other sites More sharing options...
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